This module deals with all types of enquiries received in regard to the hospital and in regard to the patients who are admitted or registered.

Salient Features Include:

•  Patient enquiry
•  Appointments enquiry
•  Investigation appointment enquiry
•  Consultants enquiry
•  Investigation enquiry
•  In-patient enquiry
•  Tariff information
•  Packages information
•  Estimates
•  Visitor pass management

This module registers patient details based on general and demographic information. Patients are allocated a Unique Health Identification Number (UHID) and discount cards at the time of registration.

Salient Features Include:

•  Detailed information of patients
•  Mandatory fields for crucial patient information as per JCI Standards
•  Alerts in place to prevent erroneous data entry
•  Generates Smart Card with Unique Health Identification Number (UHID)
•  Advanced multi-criteria search for registered patients
•  RFID wrist band generation
•  Provision for recording sponsor, insurance and medical tourism details

This module deals with recording the patients’ basic medical treatment details and depends on other modules for acquiring their registration details, booking appointments for consultation, test appointments, report viewing etc.

Salient Features Include:

•  Dashboards for patients activity/sponsor activity
•  Dashboards for user activity
•  Dashboard for advances/payments/refunds etc
•  UHID creation/merging/activation
•  Schedules for doctors
•  Patient evaluation
•  Diagnosis
•  Lab orders
•  Medication orders
•  Procedure orders
•  Cross referral
•  Token system (Digital Signage)
•  Data reports on user activity/patient activity/doctor activity
•  Reports on OPD/patient count/service billing/revenue
•  NABH/JCI indicators for patient waiting time/turnaround time

This module commences when the patient is being registered and allotted a bed in the ward. It deals with the complete treatment and services provided to the patient during his/her stay in the hospital.

Salient Features Include:

•  Conversion from OP to IP
•  NABH/JCI standards in registration process
•  RFID wrist band for tracking of patient in the hospitals
•  Bed allotment
•  Inter-departmental consultation
•  Bed transfers
•  Requisition of drugs and consumables from the pharmacy
•  Raising investigations and report viewing
•  Maintenance of billing sheets for patients
•  Dashboard for patient access
•  Dashboard for billing activities/audit
•  Dashboard for quick links (counts, revenue, discount etc)
•  Discharge summary

This module deals with the retail sale of medicines to general customers & OPD patients, and issue of medicines to the in-patients in the hospital. Its functions include online drug prescription and inventory management and billing of drugs, surgical and consumables.

Salient Features Include:

•  Provides a comprehensive online list of available drugs for the doctors
•  Displays alternative drugs for the non available drugs
•  Supports interfacing with drug databases
•  The ABC, VED classification of medicines
•  Auto-generation of alerts when minimum stock levels are reached
•  Online requisition for stock order from the main store
•  Provision to manage consignment items
•  Barcode/RFID for the items
•  Can be interfaced with Pneumatic tube for dispatch
•  Drug allergy alerts

iHMIS offers another integral module on ADT or In-patient Admission Transfer Discharge. This module seamlessly takes care of admission, discharge and the transfer processes of patients. It enables the search on availability and manages the allocation of a bed, ward, and room to a patient according to the availability or cost associated and thereby manages the transfers. It takes care that the appropriate discharge processes are followed and also ensures that a comprehensive discharge summary is generated at the end.

Salient Features Include:

•  Comprehensive form for collection of precise data regarding the patient
•  Thorough evaluation of the patient condition
•  Recording the doctors and nursing notes for further management
•  Processing orders in real time to the respective departments
•  Managing the payments done by third parties
•  Bed and ward allocation and transfer
•  E-prescribing of the medications
•  Final billing and settlements
•  Clinical packages management

Births and Deaths Registration Module:
This module provides the registration of births and deaths, accurate birth and death certificates, handling of birth and death registers management and generation of statistical reports, updated in real time.

Birth Registration Module

•  Registration of birth data for a newborn
•  Generation of an ID number when registering a newborn
•  Registration of family relationships
•  Printing of accurate, secured birth certificates
•  Providing statistical information
•  Information can be ported to any Govt. Portals

The Death Registration Module

•  Registration of death data for a deceased person
•  Printing of accurate and secured death certificates
•  Information can be ported to any Govt. Portals

Identity and Access Management Module:
This module gives an overall view of the organization’s activities, reports, periodic revenue & expense register, surgical statistics, OP/IP statistics like number of walk-in admissions, appointments, cancelled appointments, patient transfers, discharges, absconding patients, patient referrals and many more such reports, registers & views.

Salient Features Include:

•  Electronic prescribing and generating drug order to pharmacy
•  Lab order
•  Diet order
•  Vital order
•  Blood order
•  Procedure order
•  ICU services by nurse
•  Ward services by nurse
•  Surgical medication items template orders

Medication Management:
Certain people are sensitive to certain drugs. iHMIS takes care of this through a ‘Pharmacy’ module which works closely with ‘Medication Allergy’. Additionally, iHMIS has ‘Medication Interaction’; Medication Alert’ & ‘Electronic Medication Administration Recording’ functionality which greatly enhances patient safety with respect to medication. This is an important area of JCI Accreditation Standards, conformation to which is facilitated by iHMIS.

Consulting Appointment Management Patients reach hospitals either through direct walk-in or through a reference from referral hospitals. Using this module, appointments can be issued in advance for new patients as well as for follow-up patients. Appointments can be rescheduled or cancelled as per the requirement. Some patients may come for lab tests and radiology services and registrations for these, too, will be carried out and bills will be generated for the required services.

The service order processing and billing is used to process the orders prescribed by the clinicians or other staff in real time. This is called e-prescribing of service or e-prescription. These orders are populated in their concerned departments after passing the process of billing. These services are billed on the concerned billing counters depending upon the category of the patient (i.e Cash, insured, guest, staff etc.)

Salient Features Include:

•  Generation of service orders by service points like clinics, wards, OT etc.
•  Electronic processing orders
•  Real time updates
•  Service order tracking
•  Service point account for material consumption against service order
•  Detection of material wastage and loss of revenue at service point
•  Provision for ensuring billing payment before the processing of order to the concerned department
•  Provision for giving discounts for services subject to authorization
•  Provision for providing healthcare packages and billing collectively for services provided in these packages

This module is used by the pathology lab to record and disseminate the information regarding the tests performed. The laboratory department receives online orders from doctors and also allows laboratory personnel to generate requests.

Salient Features Include:

•  Service and test setup
•  Sponsor-wise service mapped with diagnostic tests
•  Diagnostic packages using different tests
•  Billing using lab orders from clinical module
•  Requisition generation from lab order/bill
•  Requisition creation based on facility wise, test wise, sample type wise
•  Sample collection process
•  Interfacing with lab analyzers
•  Results fetching from analyzer data
•  Results recheck process
•  Results authorization
•  Redo process from sample collection
•  Status update
•  Prints with NABL standards
•  Print queue process
•  Access previous lab results based on tests and UHID number
•  Lab reagents and kits inventory management
•  Dashboard for authorization
•  Dashboard for TAT
•  Dashboard for work in progress
•  Analysis dashboard based on parameters and tests

This module facilitates management of the workflow of radiology services and equipment, in addition to supporting entry of work records and reports. The ultimate objective is to store all patient images, scans, and ECG graphs in the system or as electronic files due to its integration with PACS, thereby eliminating the unnecessary retrieval and dissemination of films.

Only eligible people with authorized access are allowed to access the system, thereby maintaining the confidentiality of patients’ films.

Salient Features Include:

•  Service and test setup
•  Sponsor-wise service mapped with diagnostic tests
•  Billing using lab orders from clinical module
•  Requisition generation from lab order/bill
•  Requisition creation based on facility, test, and modality
•  HL7 message generation for patient creation, order creation
•  Requisition status change
•  Report entry using templates
•  Reporting with HL7 message generation and send it to PACS
•  Results authorization
•  Redo process
•  Status update
•  Prints with NABL standards
•  Print queue process
•  Access previous lab results based on tests and UHID number
•  Dashboard for authorization
•  Dashboard for TAT
•  Dashboard for work in progress
•  Speech-to-text for radiologists

This module deals in taking care of patients from the time they arrive in the casualty till the time they are transferred to a department in the hospital for further treatment. This module sends alerts to the corresponding departments, captures all the relevant data on patient’s condition at the time of arrival and the course of action undertaken, and in turn helps in the planning the further treatments and procedures.

Salient Features Include:

•  Capturing of whatever basic patient demographic information is available at the time of registration of the casualty and updating the same when fully available
•  Consulting details
•  Clinical follow up scheduling
•  Lab test reports
•  Diagnosis
•  Service orders and bookings
•  Pharmacy/surgical details
•  Statutory forms and reports etc.

The bed management module maintains the record of bed occupancy status at all times. It facilitates the estimation of appropriate waiting time for patients and helps in reducing the bed turnover time which is very essential for optimization of revenues. It also provides statistical information regarding the occupancy status of a bed over a period of time.

Salient Features Include:

•  Current bed allocation status overview
•  Monitoring and reducing the bed turnover time
•  Scheduling the housekeeping and maintenance activities
•  Calculation of revenue generated from each type of bed

This module deals with an integrated solution for all the nursing stations in the wards, surgical intensive care unit, medical care unit and daycares. The module takes care of nursing procedures, clinical procedures, in-patient service allocation, pharmacy order, and lab & blood bank services. Nursing procedures allotted by doctors to specific patients can be viewed and rendered using this module.

Salient Features Include:

•  Patient search & select
•  Patient health status monitoring
•  Material requisition for patient’s medical consumable needs to central stores
•  Roster management
•  Bed transfer

This module deals with the purchase and supply of hospital equipment/material/inventory to different departments. Requisitions for different items/equipment are sent to this store from different departments.

The Order Management System includes:

•  Masters (generics, drugs, surgical items, categories, sub categories)
•  Supplier management
•  Location management (warehouses, sub stores, departments, stock points, crash carts etc)
•  Preparation of various warehouses for general items, drugs, assets, surgical items
•  Protocols for purchase, stocking, stock tracking and verifications, distribution, sales
•  Today transactions reports

This module facilitates cashier and billing operations for different Outpatient and Inpatient categories. It provides automatic posting of charges related to different services like bed charges, lab tests conducted, medicines issued, consultant’s fee, food, beverage and telephone charges etc. The system is tuned to capture room and bed charges along with ancillary charges based on the sponsorship category.

Salient Features Include:

•  Payment modes/details
•  Patient billing details
•  Sponsor conversions
•  Part bill generation
•  Multi sponsor billing
•  Multi currency payment
•  User-defined billing cycles
•  Cash collection dashboards

This module offers the window to nursing or ward staff and facilitates them to manage their wards on a floor. Special units like ICU and OT are practically and effectively managed and the module also tracks all services given to a patient connecting to their wards.

Salient Features Include:

•  Access to patient administration system
•  Ability to link in with the order communications
•  Notification of patient’s pending arrival, current status, etc
•  Comprehensive charts to monitor the patient’s condition
•  Real time test, procedure and medication ordering to the concerned departments
•  For surgery, the theatre schedule is notified, together with any preparation required
•  Ability to record admissions, discharge and transfers at the wards to update the bed census
•  Confirm location of the patient and to notify ancillary departments such as dietary
•  Communicating with departments such as housekeeping, maintenance, security, etc.
•  Nursing Kardex in PICU and NICU
•  Procedure notes
•  Nursing notes

This module tracks all surgeries that take place in the hospital. Right from scheduling the operation, managing the surgery team, recording the surgery details to checklists associated with a surgery; it manages in advance and prepares for a surgery or operation by keeping the records of all items required during the operation. It enables an electronic consent of the patient or the relatives. It also maintains the data on preoperative and postoperative conditions of the patient.

Salient Features Include:

•  Access to patient administration system
•  Ability to link in with the order communications
•  Notification of patient’s pending arrival, current status, etc
•  Comprehensive charts to monitor the patient’s condition
•  Real time test, procedure and medication ordering to the concerned departments
•  For surgery, the theatre schedule is notified, together with any preparation required
•  Ability to record admissions, discharge and transfers at the wards to update the bed census
•  Confirm location of the patient and to notify ancillary departments such as dietary
•  Communicating with departments such as housekeeping, maintenance, security, etc.
•  Nursing Kardex in PICU and NICU
•  Procedure notes
•  Nursing notes

This module improves patient care as it functions as a central source of information for communication between health care providers, covering the patient’s history, observation, diagnosis and therapeutic conclusions and a wide variety of unstructured documents and information.

Salient Features Include:

•  Charts like HGT, intake & output, vital chart
•  Medical record structure based on UHID like transplant, non transplant, regular etc.
•  Access control work flow
•  Grouping based on time frame and department
•  ICD codification on diagnosis
•  Index creation (dynamic, user defined, doctor defined) for each patient record
•  Index parameters like area, sex, problem, diagnosis, allergies, MLC, doctor, surgery, lab parameter value, clinical dept, discharge type, summary, etc.
•  Index search based on parameter and patient details
•  Template based on patient type
•  Template wise data insertion from clinical module
•  UHID merging along with clinical data
•  CPT codification on procedures

iHMIS provides a provision for interfacing with various digital equipments and external software which are used in healthcare operations. These include laboratory equipments such as bio analyzers, monitoring equipments that are used to monitor the vitals of a patient, digital camera for storing captured patient photographs, radiology equipments using PACS technology and interfacing with Tally ERP for Accounts and Finance management. These digital equipments and software can be interfaced with our application to fetch data from these instruments and save them in the system against particular patient.

Equipments & Software that can be interfaced with iHMIS:

•  Tally ERP
•  X-Ray Machines
•  Ultrasound Machines
•  Digital Bio Analyzers
•  VCT Scanners
•  MRI Scanners
•  Other Medical Equipments

Picture Archiving and Communication System is a medical imaging technology that provides economical storage based on the DICOM (Digital Imaging and Communications in Medicine) format. The proposed PACS solution is capable of handling images from various medical imaging instruments, including ultrasound, magnetic resonance, positron emission tromography, computed radiography, ophthalmology etc. Additional types of image formats are always being added.

Salient Features Include:

•  HL7 Integration
•  Multi-Site Connectivity
•  Multi Modality Connectivity
•  Global & local worklist, with multi-site data synchronization
•  Image delivery anywhere within the environment
•  Image processing tools
•  MPR / MIP
•  3D
•  Image linking
•  Spine labeling tool
•  Multimonitor support for medical grade displays
•  Write CD/DVD with Auto run DICOM Viewer
•  Multi-method reporting
•  Intelligent Worklist
•  Different patient/Study comparison in single window
•  Paper printing
•  Film printing
•  Full audit & security
•  DICOM send
•  Archiving module
•  Teleradiology module
•  Different types of user access
•  Intelligent resume
•  Customizable user views
•  MIS reports
•  Any modalities purchased in the future can also be connected to PACS
•  Real time global worklist
•  Vendor neutral connectivity & archive
•  Image access anytime, anywhere
•  Consistent viewer interface
•  Multi-device access

This module is concerned with various blood bank related activities like donor registration, physical examination, blood grouping, blood infectious tests, component separation, and blood requisition and cross match.

Equipments & Software that can be interfaced with iHMIS:

•  Physical examination
•  Donation cancellation
•  Bag number and donor number generation
•  Cell/serum grouping and validation
•  Serology test entry and validation
•  Component separation and requisition
•  Cross match
•  Blood and blood product quantity
•  Discard blood and blood product
•  Blood and blood product issue

This module lets the dietician prescribe the most suitable diet to any given patient, based on his/her medical condition, as instructed by the physician. It also allows the maintenance of meal scheduling, customizing meals as per patient meals and recording of individual meal orders.

Salient Features Include:

•  Allows the user to create the food items groups and food items available in the hospital kitchen
•  Captures the calorie count as well as the nutritional information of all food items
•  Facilitates capturing of recipes that are made up of food items or other recipes and their proportionate quantities. The steps for preparation can also be mentioned
•  Charts for maintaining the nutritive information of different food stuffs
•  Creation of a meal plan for the kitchen by the dietician in the system for breakfast, lunch and dinner for any given period of time as per the requirements of patients
•  Generates an order for the kitchen providing a list of items to be prepared for each day, based on the requirements of the patient

Queue Management System makes the process of patients consulting with the doctor easy and comfortable. The patients are assisted with the required information at every stage of consultation by the desired doctor’s LED/LCD display screen. These LED/LCD display units are installed in waiting halls to inform the patients about the current calls made by the doctors. These units can also been used to show doctor’s case studies and hospital’s information to the patients.

The primary objective of a helpdesk is to provide a Single Point of Contact (SPOC) for all problems /issues/ requests and queries coming from the client environment and ensuring that the associated information is maintained and reported in accordance. In the event of a problem, the key objective of helpdesk is to restore normal service as quickly as possible by providing a work around using the known error database.

The Helpdesk Operations are divided into the following categories viz.

•  Incident Management
•  Problem Management
•  Change Management

This module takes care of the complete working of the human resources management in the hospital from the time candidates apply for a job till the time they resign. It includes a variety of activities like deciding what staffing needs you have, recruiting, training and conforming to various regulations, maintaining shift rotation, and delivering reports on workload on an individual.

Salient Features Include:

•  Interface with biometrics for daily attendance
•  Leave management
•  Duty roster
•  Overtime management
•  Salary, PF, TDS, loans management
•  Pay slip generation through intranet portal
•  Bonus and incentive management
•  Outsource employee management

This module provides information to the management to help them take the right decisions. It helps in measuring the performance of each department in the hospital. Data can be mined as per the analysis required.

Salient Features Include:

•  Privilege dashboards for the department heads to monitor and measure performance
•  Top management dashboards
•  Clinical dashboards
•  Facility for exporting the data into various formats like Excel and PDF
•  Department-wise revenue details
•  Quality indicators as per NABH and JCI requirements
•  Easily customizable reports as per the management’s needs
•  Auto-scheduler for generating the reports and sending the reports by Email
•  SMS alerts generation
•  Operational business reporting for work reports
•  Page perfect reports for formatted documents such as delivery notes, accounting documents, etc.
•  Pixel perfect reports for documents such as control panel or data analysis